Introducing the Tanium Confidence Score: A Game-Changer in IT Operations & Security

In the past, unreliable or insufficient data forced IT security and operations teams to rely on assumptions, potentially leading to undesirable outcomes as changes are made. But now, operators are equipped with insights based on real-time data that is collected from a growing population of endpoints where those same actions have already been made successfully, or maybe not. This ensures that IT teams can eliminate guesswork and make more informed decisions. Increasing the quantity and quality of decisions and actions leads to increased efficiency and reduces the risk of downtime and lost productivity. Simply stated, your team can complete more tasks in less time and with less risk.

Lack of awareness causes unintended disruption

IT operations teams are often hampered by a lack of confidence when they’re forced to rely entirely on retrospective, anecdotal feedback and helpdesk tickets to identify and resolve issues as changes are delivered into their environments. Issues like failed patches or software deployments due to poorly developed installers, crashes, or spikes in CPU and memory usage are too often discovered after it’s too late. The lack of prior knowledge about potential issues with a proposed change the IT team intends to make can lead to complications, investigations, and remediation actions that could have been avoided. In short, running an IT team without access to real-time data is like driving a car based on what you see in the rearview mirror.

Instead, with Tanium Confidence Scores, you can anticipate potential issues before they become problems and make safer, more informed decisions. Powered by real-time data, Tanium uniquely enables organizations to rapidly identify and address potential issues, ensuring superior operational health resiliency as changes are made in highly dynamic and changing environments.

Knowledge is power

Tanium’s Real-Time Cloud Intelligence analyzes trends across many endpoints, including software and patch deployment, to generate the Confidence Score, providing precise insight into the potential impact of your actions.

Several key components contribute to this score, each evaluating distinct aspects of post-change performance across the entire Tanium Cloud community:

• Installation Success Rate measures the percentage of endpoints where installation was successful
• Application Crash tracks the frequency of application crashes
• Performance Metrics include critical indicators such as CPU usage and memory usage and detect anomalies or spikes that could indicate underlying issues

Figure 1: Tanium Confidence Score readout

1.  The overall confidence is a function of efficacy and safety data
2. Higher-Impact Degradations carry more weight in the overall confidence score
3. We report the number of endpoints that detected a particular degradation event divided by the number of endpoints that used the application
4. 1.5K endpoints have attempted to install this package across all CEs
5. 66% of endpoints have installed the package successfully
6. Degradation percentages are colored red, yellow, or green according to the relative risk
7. Memory Usage Increase for this package is 9%

This helps you understand the likelihood of success as you consider delivering changes to your environment and empowers you to prioritize tasks and take decisive actions. Confidence Scores provide:

• Precision in data accuracy: Tanium Confidence Scores avoid guesswork by providing clear, real-world information based on outcomes of actions previously executed across many endpoints.
• Improved decision-making: Offers a solid foundation for decision-making by providing accurate and trustworthy information regarding the expected success of an action.
• Peer-related analysis: Helps users gauge the potential impact of deployment actions by drawing from the unique context of other environments.
• Patent-pending technology: Utilizes unique and exclusive technology to analyze records describing the success and issues of deployment actions, which helps accurately calculate the Confidence Score for your environment.

The Power of Certainty

The Tanium Confidence Score’s groundbreaking patent-pending technology offers unmatched visibility and actionable insights into your IT environment. The combination of a customer’s own data and data from peer environments provides a robust and holistic risk and impact assessment is a powerful tool that organizations can trust and take action on. No other solution on the market can better help you stay ahead of the potential risks inherent in making changes to your endpoints than Tanium AEM and Confidence Scores.

Tanium AEM represents the pinnacle of modern IT management solutions, giving operators confidence as they deliver high-value changes safely and reliably into their environments. We invite you to join us as we lead the way in autonomous endpoint management innovation and look forward to helping you discover how Tanium AEM can take your organization’s IT operations and security to the next level.

• Learn more about Tanium AEM at Converge 2024 On Demand
• Register for this informative webinar: Scaling IT and Security Execution with Autonomous Endpoint Management (AEM)
• Read more about Confidence Score for Patch and Confidence Score for Deploy on the Tanium Resource Center
• Current Tanium customers can check out these AEM training modules (Note: Tanium Learning Center account required)
• See a quick end-to-end demo of Tanium AEM
• Schedule a live demo