As workforces become more distributed and endpoints move from employee desks and corporate networks to the kitchen table and home office WiFi, keeping an accurate endpoint inventory is more important than ever, but is even more challenging with legacy tools that typically provide stale data and do not function with remote endpoints.
In a prior life on a cybersecurity team, I responded to malware outbreaks, performed forensic investigations and helped operations teams remediate vulnerable systems. One of the constant struggles was performing all those tasks without an accurate configuration management database (CMDB) inventory. Updates happened monthly on a best-effort basis with a variety of tools contributing to inaccurate data. I knew that the operations teams struggled to manage credentials and keep firewall ports open to get this data. Trying to scope a potential incident or vulnerability exposure without having a trustworthy baseline of my environment made guessing a common part of my job.
In comes Tanium and ServiceNow.
ServiceNow Service Graph, the next-generation system of record for digital products and services addresses the entire technology stack from infrastructure to the application layer. It includes ServiceNow’s CMDB, the repository for all infrastructure, relationships and configuration management information. With Service Graph, IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services. In addition, it underpins all ServiceNow products, allowing customers to tie together technology components, people and processes into a service-oriented view. This connected approach enables customers to leverage their existing CMDB investments to rationalize portfolios, automate development, streamline cloud and security operations, manage risk, and understand ROI, driving high-value business outcomes.
Adding on to that, Tanium enables organizations to query and manage hundreds of thousands of endpoints in real time, regardless of where they are located, and without needing to manage credentials and firewalls. ServiceNow enables digital workflows to drive business growth, increase resilience, and enhance employee productivity. By integrating these technologies, customer s can then populate and update their ServiceNow Service Graph and CMDB with Tanium managed endpoints on a frequent basis, which solves the typical issues of unreliable and out-of-date CMDBs.
As part of the Service Graph Connector Program, a new designation within the Technology Partner Program, our latest update for the ServiceNow Paris release includes a certified Service Graph Connector on the ServiceNow App Store, which provides the following advantages:
- Leverages ServiceNow’s new Robust Transform Engine (RTE) feature. The engine comes with several transform APIs out of the box and which are used in the integration which helps deliver consistent data to the ServiceNow Service Graph and CMDB.
- Continuing to take advantage of the Identification and Reconciliation Engine (IRE), RTE works with IRE within the system for better handling of the synchronization. In addition, Service Graph Connectors also leverage the new Multisource engine to make data management and data visibility simple and automated.
- Helps customers be able to better customize the mappings using IntegrationHub ETL depending on their environment.
I could only dream of having a CMDB with real-time and complete Tanium endpoint data in my past life.