How Whirlpool Ramped Up Its Security Hygiene

Global manufacturing businesses have good reason to have cybersecurity on their mind: industrial espionage, connected production lines, and thousands upon thousands of hard-to-find endpoints. Whirlpool understands the massive challenge of securing their business. As the number one selling major appliance manufacturer in the world, Whirlpool Corporation employs almost 100,000 people and has 70 manufacturing and technology research centers around the globe—not the easiest environment to keep an eye on.

Like many multinational businesses, Whirlpool used a variety of different security tools in a lot of different places. In 2015, the team turned to Tanium to help them find a single source of truth for their environment. “Lots of tools let you report on problems or manage problems, but Tanium gave us the ability to both discover and act,” said Greg Fisbeck, Senior Manager of Cyber Security Operations at Whirlpool Corporation. “That was key.”

Whirlpool's Challenges

With 100,000 employees and 70 manufacturing and technology research centers around the globe, Whirlpool was unsatisfied with its security hygiene efforts. Before Tanium, security teams would manually pull a report from their antivirus tools, and send out emails asking people to update their systems. If the emails from Greg’s team went unanswered, the next step was to reach out to the local IT team to track the person down—but this only worked if the person was in the same office as the IT team.

The Tanium Solution

Improved Incident Response Time and Coverage

  • Whirlpool now can automate the scan and remediation response to ensure updates are completed quickly.
  • The company has slashed incident response times since installing Tanium, improving the best case average discover period by 83% and response time by 99%.
  • Before Tanium we were always behind the curve with virus definitions. We were always playing catch up. It wasn’t unusual for 5–10% of our devices to be out of compliance with our policy. Once we deployed Tanium, our average went down to less than 1% almost overnight.

    Greg Fisbeck, Senior Manager of Cyber Security Operations for Whirlpool

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