Unfortunately, most IT organizations today lack proper insight into end user performance issues across their environment. Typical organizations investigate only the performance issues that end users complain about, which is a fraction of the total incidents. Without historical data, teams resort to manual troubleshooting processes that fail to identify the root cause of issues. In addition, it’s also difficult to understand the effects of software or hardware changes on performance. Existing point solution products are often too costly for enterprise-wide usage, requiring additional agents and infrastructure that IT organizations do not want to invest in.