When AI Agents and Automated Workflows Can Finally Be Trusted: How Tanium AEM for ServiceNow Transforms the Enterprise

In every corner of today’s enterprise, teams are under pressure to do more—faster. IT must deliver exceptional service, Security must contain threats in real time, and Risk teams must keep up with a constantly shifting regulatory landscape. These responsibilities are only growing, while the complexity and sprawl of endpoints, tools, and data sources continue to challenge even the most mature organizations.

The rise of AI agents and digital workflows offers the promise of transformation, but many organizations still struggle to realize meaningful outcomes. Why? Because automation without trustworthy data leads to poor decisions. And AI without context is just guesswork.

This is the trust gap Tanium AEM for ServiceNow was built to close.

Fueling the AI moment with real-time intelligence

Tanium Autonomous Endpoint Management (AEM) for ServiceNow brings together two powerhouses: Tanium’s real-time endpoint data and ServiceNow’s AI-driven workflow automation. Together, they enable teams—and AI agents—to take action with confidence, inside the ServiceNow platform they already use.

With the Tanium AEM Agent for ServiceNow, every incident, request, or alert becomes an opportunity to move faster, smarter, and with more certainty. Whether it’s answering a simple help desk query, resolving a high-priority vulnerability, or validating compliance status, Tanium ensures the underlying data is always accurate, current, and actionable.

This is about more than speed. It’s about making better decisions, with better outcomes.

The challenges we’re solving

Let’s be clear: most automation initiatives fall short because they rely on stale, incomplete, or siloed data. Without trusted intelligence, teams hesitate to automate. AI agents are underutilized. And organizations fall back into reactive mode.

Tanium AEM for ServiceNow solves four critical challenges:

• Outdated or unreliable data powering AI workflows—resulting in low trust and low adoption of automation
• Manual incident investigation and resolution—leading to ticket escalations, long resolution times, and frustrated employees
• Siloed tools across IT, security, and risk—making it difficult to coordinate action or enforce policy
• Lack of confidence in autonomous actions—causing bottlenecks and underused automation potential

When these challenges are solved, the experience changes, not just for IT, but for the business.

Empowering every role. And every workflow

Tanium AEM for ServiceNow transforms how work gets done by embedding intelligence and automation directly into the platform. This makes AI agents useful across a wide range of personas:

• Service Desk Agent: Ask “Is this computer online?” and get a live response. Reboot it or uninstall rogue software without switching screens.
• Security Analyst: Investigate suspicious behavior and quarantine endpoints, all within a single interface.
• Compliance Officer: Continuously monitor compliance posture, spot violations, and generate audit-ready reports without the manual lift.
• IT Asset Manager: Validate software inventories in real time and initiate license reclamation workflows on the fly.

The entire organization benefits when the people and AI agents closest to the problem have the data and power to solve it, immediately.

How It Works

The Tanium AEM Agent for ServiceNow is embedded directly into ServiceNow’s Now Assist experience. When an incident is opened, the agent automatically pulls live endpoint context—such as user activity, app versions, and device status—into the workflow. Agents and AI assistants can ask natural-language questions and get accurate answers based on real-time data.

Better still, recommended actions like rebooting a device or uninstalling software, can be deployed directly from the chat interface, with full role-based access controls in place. This drives faster, safer outcomes while reducing reliance on swivel-chair investigations.

Tanium also delivers confidence-enhancing features like:

• Confidence Score: Know the likely success and impact of a change before taking action.
• Strategic deployment tools: Align automated changes with business priorities and risk tolerance.
• Built-in oversight: Ensure every action is traceable, auditable, and justified.

From connected to continuous

Tanium AEM isn’t a bolt-on. It enhances existing joint solutions across ITX, Security Operations, and Integrated Risk Management for ServiceNow. These are trusted capabilities that customers already rely on—and now, with AEM, they’re not just connected; they’re continuous.

• In IT: CMDB data stays current and complete, empowering agents to resolve incidents with live data and AI-guided recommendations.
• In security: Threats are identified in real time, and remediation happens at machine speed, before damage spreads.
• In risk: Compliance becomes continuous. Configuration drift is caught early. Audit prep is automated, not chaotic.

This is the foundation for smarter, faster, more autonomous operations across the enterprise.

Designed for trust. Built for scale

At the heart of this transformation is Tanium’s platform, a flexible architecture that connects people, AI agents, and workflows. It ensures actions are not just intelligent, but explainable. Data is not just accessible but trusted. And automation is not just possible but preferred.

Importantly, Tanium AEM for ServiceNow meets users where they are. No new tools. No rip-and-replace. Just better decisions, made faster, with the data you can see and the automation you can trust.

The future is certain

When AI agents and workflows are powered by real-time intelligence, they don’t just help—they lead. They resolve. They protect. They govern. And they do it inside the systems your teams already trust.

This is what Tanium AEM for ServiceNow delivers: A new level of confidence in every decision, every action, and every outcome.

Because when you can see everything, you can solve anything.

Learn more about Tanium and ServiceNow at our ServiceNow spotlight page.