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Client Management: 10 Ways Tanium Makes it Faster, Simpler, Easier

CIOs are struggling to manage their IT environment. Here’s how a modern endpoint tool can transform client management.

Module Deep Dive

Client management has never been easy, but today it can seem impossible.

IT environments have become bigger and more complex than ever before. They are now filled with diverse, dynamic and distributed endpoints. And most teams are still using yesterday’s tools to try to keep today’s networks healthy and productive.

The result: CIOs are struggling to manage their environment without a clear picture of what assets they have, what’s breaking, and how to resolve all of their endpoint issues before end-user productivity takes a hit.

Thankfully, it doesn’t have to be this way.

Tanium gives you a modern client management solution that can control all of your endpoints and everything on them. And in this blog, we’ll explore the top 10 ways that you can use Tanium to make client management faster, simpler and easier.

Let’s dig in.

Top 10 ways that Tanium improves client management

When you perform client management with Tanium, you will:

1. Develop a comprehensive picture of your endpoint environment in minutes

With traditional tools, CIOs often require days or weeks to scan their environment and ultimately collect endpoint data that is often stale, inaccurate and incomplete.

As a result, most CIOs cannot answer fundamental questions about their environment, and must manage and secure their endpoints “blind.”

With Tanium, you can scan your entire environment in minutes to learn exactly what endpoints you have, what they are doing and how to make them healthier.

Learn more about the latest solutions from Tanium

2. Collect and centralize diverse endpoint data into a single source of truth

With traditional tools, CIOs must purchase and deploy a stack of individual point solutions that are each designed to only collect data from a single class of IT assets.

As a result, most CIOs struggle to collect, integrate and normalize this data into their configuration management database (CMDB) to create a complete view of the endpoints in their environment.

With Tanium, you will collect and centralize a wealth of device and software data from a wide variety of endpoints in one tool.

3. Understand your risk profile and how it changes in real time

With traditional tools, CIOs often lack visibility into the unmanaged devices in their environment and their current level of compliance with internal security policies.

As a result, most CIOs do not have a good understanding of how much security risk they carry, what those risks are, or which policies they must apply to which endpoints.

With Tanium, you will automatically discover unmanaged devices, and continuously identify which of your endpoints are out of compliance with your security policies.

4. Unify internal teams with a shared understanding of your environment

With traditional tools, different internal teams collect their own data, develop their own picture of the environment, and hold their own opinions on what to prioritize.

As a result, silos form between internal teams, and CIOs struggle to reduce friction and reach an agreement on what the real problems are and how to solve them.

With Tanium, you will unify your IT operations, security, and risk teams around a shared and objective picture of your environment and what to do next to improve it.

5. Rapidly apply missing patches, updates and policies

With traditional tools, CIOs need a substantial amount of time and network resources to apply patches, updates and policies across enterprise-scale environments.

As a result, most CIOs risk crashing their network every time they push a new control, and are forced to run endpoints with missing critical patches, updates and policies.

With Tanium, you will apply controls to any number of endpoints — and validate their application — in minutes, without creating network load or risk of downtime.

6. Simplify your software installations and removals

With traditional tools, CIOs lack visibility and control over the software they have purchased, and often don’t know what they have and where it’s been installed.

As a result, most CIOs spend a lot of time digging through outdated software receipts and reports, and assembling and distributing complex software packages.

With Tanium, you will see all of your software — including where it’s installed and how it’s being used — while simplifying the assembly, deployment and removal of packages.

7. Proactively monitor and manage performance to reduce support tickets

With traditional tools, CIOs struggle to maintain the health of their endpoints and lack real-time visibility into how those devices and their software are performing.

As a result, IT is flooded with help desk tickets, crashing applications, and time-consuming remote sessions with end-users — with no idea how to escape this cycle of daily firefighting.

With Tanium, you will monitor endpoint performance metrics, identify issues before they result in a ticket, and fix the underlying issue for all impacted devices.

8. Replace multiple point tools with one solution

With traditional tools, CIOs must purchase multiple point tools — each performing one task for one asset class— to develop a complete client management capability.

As a result, most CIOs deploy a complex web of agents, infrastructure and teams to manage their assets — creating needless costs, complexity and potential for failure.

With Tanium, you can work from a single platform that provides all needed endpoint visibility and control capabilities from a single agent, data set and interface.

9. Automate and streamline your client management capability

With traditional tools, IT operations teams must still perform most client management activities manually and perform countless repetitive tasks to keep their environment working.

As a result, most organizations must spend a substantial amount of time, effort and budget just to maintain the fundamental health and performance of their endpoints.

With Tanium, you will automate basic IT processes — like finding and applying missing patches and updates — while streamlining every other core client management task.

10. Perform end-to-end client management in one platform

With traditional tools, client management is a sprawling and scattered project that combines multiple isolated activities performed by multiple isolated tools and teams.

With Tanium, you will turn client management into a single, unified solution and perform a wide range of use cases — all from one agent and console.

  • Your end-user computing teams will use Tanium to manage their entire workstation fleet across operating systems and device types.
  • Your infrastructure teams will use Tanium to ensure your server infrastructure is healthy, whether it’s on-premises or in the cloud.
  • Your service desk teams will use Tanium to monitor end-user experience and perform root-cause analysis for incidents across your estate.
  • Your security teams will use Tanium to control applications at scale.
  • Your other platforms — like Salesforce and ServiceNow — will use Tanium to drive automation and rich end-user self-service experience.

In sum: Tanium gives you the critical workflows and real-time data that you need to manage the health and performance of your endpoints.

Bring Tanium to your organization

The difference is clear.

With traditional tools, you cannot perform effective client management across your modern endpoint environment. But with Tanium, you will make client management fast, simple and easy — no matter how large and complex your environment is.

Learn more about Tanium’s client management solution and request a demo.

Tanium Staff

Tanium’s village of experts co-writes as Tanium Staff, sharing their lens on security, IT operations, and other relevant topics across the business and cybersphere.

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